| Q: |
How do I purchase "custom made
chains any size" online? |
| A: |
It couldn't be easier. Just click on the chain
that you like and type in the box how many inches (including
the clasp) that you would like. We then custom make the chain
here and send it to you. Its that simple! |
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| Q: |
How do I order multiple chains of the same style
of chain? |
| A: |
After clicking on the photo of the chain you
like, type in the total number of inches you want in the "Quantity" box.
For example, if you want three twenty inch chains of the same
chain design, then simply order the total number of inches
needed - in this case 60 inches. Then during the check out
process you will see a "Special Order Instructions" box.
In this box you can type any special instructions you may have,
including multiple chains of the same chain style. For example: "I
want three twenty inch chains for the 60" of the #G02
Rope Chain I ordered." |
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|
| Q: |
Do you sell pre-made chains? |
| A: |
NEVER! We don't even like mentioning that "word" here.
You'll never get a pre-made (ouch!) chain from us. All BuyChains.com
chains are custom made for you to your exact requirements. |
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|
| Q: |
What is the chain made of? |
| A: |
| • |
Inch Of Gold is 18K gold-layered chain with
Acryseal, an exclusive protectant that ensures long lasting
wearability. |
| • |
Inch of Silver (Layered) is sterling silver layered chain
protected with Acryseal. |
| • |
Inch Of Silver (.925) is .925 sterling silver chain. |
| • |
Cat's Eyes chain is Sterling Silver layered links with
Acryseal and colored "Cat's eyes," which are
fiber composite beads that are virtually indestructible. |
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|
| Q: |
Does the total length of each chain include
the clasp? |
| A: |
Yes. For example, if you choose a 20-inch chain,
it will be a total length of 20-inches including the clasp. |
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|
| Q: |
What kind of clasps go on the chains? |
| A: |
Only the highest quality clasps are attached
to your chains of choice. |
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|
| Q: |
Do I pay extra for the clasps? |
| A: |
No. The clasps are free. |
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|
| Q: |
Is there a minimum or maximum of how short or
long a chain can be? |
| A: |
You can make the chains in any length that you
like. OK, how about from 3 to 300 inches? |
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|
| Q: |
Are the chains guaranteed and if so, how? |
| A: |
Absolutely. All chains come with a free guarantee
in writing from the manufacturer who's been in business since
1982. The breakdown of how the chains are guaranteed is as
follows:
| • |
Inch Of Gold, Inch
Of Silver (Layered) & Cat's
Eyes Chain
Guaranteed to be repaired or replaced at no charge with
no time limit. This covers anything for any reason that
would cause the chain not to look as good as the day you
received it. |
| • |
Inch Of Silver (.925)
Guaranteed against any defects whatsoever, but not due
to the natural discoloration that may occur as with all
sterling silver. The fact is that all sterling silver
can eventually tarnish over time, so just use one of
many available, inexpensive silver cleaners and/or wipe
it with a polishing cloth periodically. |
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|
| Q: |
Do you have a clear return policy? |
| A: |
Yes. We have a very liberal return policy in
addition to the manufacturer's guarantee that covers the product
after that period. Please see 'SHIPPING & RETURNS" for
details. |
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|
| Q: |
Is there a minimum purchase? |
| A: |
Yes. The minimum purchase is $20. |
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|
| Q: |
What type of payment is accepted? |
| A: |
Major credit cards including Visa, Master Card,
American Express & Discover are accepted. We also accept
checks and money orders via snail mail. |
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|
| Q: |
What if I have questions that are not listed
here? |
| A: |
Please contact us by e-mail, phone or fax and
we'll respond promptly to any questions, comments or special
requests that you may have. |
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|
| Q: |
Can I get a chain sized to the 1/4 inch or 1/2
inch legth? |
| A: |
Yes-and we'll do it for you at no extra charge!
For example, if you want a 7 1/2 inch chain, just order 7 inches
and tell us you really want a 7 1/2 inch chain via e-mail or
in the "Special Instructions" box during the check
out process of placing your order. We will make your chain
as close as possible to the extra length you want. |
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|
| Q: |
Do I have to pay sales tax? |
| A: |
You do not pay sales tax unless you are in the
state of Florida. |
